shopping info
Placing an Order
You can place an order with Candystore Collective 2 ways, online or by phone. Our customer service line is available Monday through Friday 9am to 6pm Pacific Standard Time. The Phone number is (415) 863-3935. Online orders are received 24 hours a day, and will generally ship within one business day from the time the order is received. We try our best to keep all items in stock, but occasionally we do sell out. If this is the case we will contact you immediately and you may modify or cancel your order.
We get your order immediately and try to ship it out the very next business day, assuming everything is in stock. We will send out a confirmation number once your order is on its way with a tracking number if applicable. Standard shipping is free on orders over $250 (excluding large pieces of furniture and artwork).
Payments
Candystore Collective accepts all major credit cards including American Express, Visa, MasterCard, and Discover. We also sell gift certificates, which are redeemable online or in store. Upon placing an order your credit card will be authorized. Once the order is reviewed and shipped your card will be charged. Sometimes there is a delay between authorization and charging, but assure that only one charge will be billed to your account. For overseas orders and orders shipped to a different shipping address than the billing address a photo I.D may be required.
Security & Privacy Policy
This site is protected with an SSL certificate and all orders and credit cards numbers are kept private. We do not hold credit card information in our system. We also do not share, sell, distribute or do anything not cool with your personal information or email address. Signing up for our mailing list only means that we may contact you about store events, news, sales and parties.
Gift Certificates
Candystore Collective offers gift certificates in a variety of denominations, which you can combine for the perfect amount. Gift certificates never expire and are redeemable online or in the store. Unfortunately gift certificates are not redeemable over the phone. Once you purchase a gift certificate the recipient will receive an email with the gift certificate code and a message from you. You will also receive a confirmation that your gift certificate has been sent.
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